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02 December 2008, 15:23  Report Abuse

Deepak

Sales Head



[ Scorecard : 959]


    1. Shift of Jobs by Verticals


      By the year 2015 an estimated 3.3 million US jobs would have moved offshore, a whooping 3000% increase from the year 2000.




       
    1. Number of U.S. Jobs Moving Offshore
    Sl.No Job Category 2000 2005 2010 2015
    1 Management 0 37,477 117,835 88,281
    2 Business 10,787 61,252 161,722 48,028
    3 Computer 27,171 108,991 276,954 72,632
    4 Architecture 3,498 32,302 83,237 84,347
    5 Life Sciences 0 3,677 14,478 36,770
    6 Legal 1,793 14,220 34,673 74,642
    7 Art, Design 818 5,576 13,846 29,639
    8 Sales 4,619 29,064 97,321 26,564
    9 Office 53,987 295,034 791,034 1,659,310
      Total 102,674 587,592 1,591,101 3,320,213
    Source: U.S Department of Labour and Forrester Research, Inc.

    1. Skills required for BPO verticals

       
    1. SEGMENTS
    SKILLS
    Call center Good communication and language skills, accent understanding team leadership, basic computing skills
    Remote customer interaction Language and accent understanding
    Date search, Integration Computing, language and analytical skills
    Human Resource Services Country specific HR policies, rules and regulations
    Remote education Subject knowledge, computing and language skills
    Engineering and design Technical and engineering design and computing skills
    Translation, medical transcription and Localisation Language understanding, basic computing (word processing knowledge) and understanding of various medical terminologies
    Animation Drawing and creative skills, computer graphic skills
    Finance and accounting International/ country specific accounting rules
    Market Research Understanding statistical sales and marketing concepts
    Network Consultancy and management Understanding different network configurations and support equipment, technical/ computing skills

  1. Global geographical distribution of BPO Providers

    India ranked first in the survey on where financial services companies' BPO providers are located with 21% . Russia is next with 10% followed by the Philippines (9%) and Eastern Europe (8%). The United States, Mexico, and Israel tied at 7%. (source FSOoutsourcing.com)

    1. Attrition Rates in Indian BPO industry

      A useful comparison of attrition rate of BPO employees vis a viz employees in other industries. This is arrived at by mapping the time an employee has spent in the same organisation.

       
    1. Sr.No
    Sector 0-3 years 4-7 years 8-12 years 13+ years % change from 2006 to 2007 Expected increase in 2008
    1 Pharma & Chemicals 25.00% 10.00% 5.00% 2.00% -5.00% 6.00%
    2 Manufacturing 8.58% 2.46% 2.46% 3.00% 5.00% -3.50%
    3 Financial Services 20.00% 20.00% 20.00% 20.00%    
    4 Hospitality 35.00% 25.00% 20.00% 7.50% 13.00% 20.00%
    5 Ad & Media 40.00% 35.00% 20.00% 15.00% 17.00% 22.00%
    6 BPO 40.00% 30.00% 20.00% 10.00%    
    7 Automobile 7.00% 3.00% 2.00% 2.00% No visible 14.00%
    8 Auto Component 12.00% 15.00% 20.00% 12.00% 5.00% 6.00%
    9 Banking 10.00% 5.00% 2.50% 2.50% 2.00% 2.00%
    10 Infrastructure 16.00% 11.00% 7.00% 11.00% 9.00% 20.00%
    11 IT & Telecom 32.00% 25.00% 10.00% 5.00% 5.00% 9.00%
    Source: Emmay HR / BusinessWorld, 4 Feb 2008





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