Whether you are running your own business or working in corporate, you often deal with clients. Clients are backbone of any business, so it is important to have good communication with them. Here are three points you should take care while communicating with your clients:
1. Develop comfort level: Client may not care about how much you know or how good your services or products are unless he/she has good comfort level with you. Comfort level means you have friendly behavior and your client feels welcome in your presence.
Let me just remind you it happens sometimes we share few thing with our friends but not with our parents or siblings. The only reason for this is we have very good comfort level with our friends. So if you want to have repeat business from a client or you want your client to refer you to other people, maintain good comfort level with clients.
2. Help to find result: Sometimes a prospective client approaches me telling that she/he wants to go for personality development course. When I do litter question answer session with him/her, I find client is actually looking for spoken English course.
You client is not an expert to give you his or her exact requirement. So it is always the best approach to ask meaningful question, so that you can understand exact requirement of your client. If you want to serve a client without understanding actual need of the client, you will surely spoil your relationship with the client. Hence it is your duty to help client to know what he actually wants.
3. Communicate in challenges in advance: Neither your boss or nor your client will tolerate a sudden bad news. Suppose you are supposed to deliver a project/report on 25th June and this assignment was given to you on 1st June; on 15th June you came to know that project would be delayed by one week.
You were aware on 15th June that project would be delayed; you could have informed your management or client about the same on the same day. Another approach is you inform your client or management on 24th about the same.
If you inform them on 24th, your boss or client can hardly do anything except shouting at you. Had you informed the delay on 15th itself, client or management would have made some alternative arrangement. Situation would have been under control had they got information in advance.
By: Yogesh Vermani
Yogesh is working as spoken English and career development trainer. He helps job seekers and working professional to develop Spoken English,good communication and other soft skills like confidence, time management, Interview skills etc. His articles on communication, career and personality development have been read by more than 80000 people online. He is writer of “Speak English Like a Star” (A book meant for beginners of English).
To know more about his work you visit www.sviindia.com